Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return
To be eligible for a return, your item must be in the same condition that you received it, unused, sealed in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we'll provide instructions on how and where to send your package at your own cost. Items sent back to us without first requesting a return will not be accepted.
To start a return or for any refund queries, you can contact us at support@cleverhouseonline.com.au
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
REFUND
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@cleverhouseonline.com.au