Return and Refund Policy

 

Return Policy

We want you to love your Clever House purchase!
If you need to return an item, here's our policy:

Faulty Items:

If you receive a faulty item, please contact us immediately at support@cleverhouseonline.com.au. We will arrange for a replacement or issue a full refund to your original payment method within 14 business days upon receiving the returned item.

Change of Mind Returns:

We understand that sometimes things don't work out.
For change of mind returns, we offer store credit.

How to Return:

  1. Contact Us: Email support@cleverhouseonline.com.au with your order number to initiate a return request.
  2. Return Instructions: We will provide you with specific return instructions, including the prepaid return label.
  3. Return Shipping: Attach the prepaid return label to the package and drop it off at your nearest post office.

Important Notes:

·       To be eligible for a return, your item must be: In the same condition you received it. Unused and sealed in its original packaging.  

·       Store credit will be issued to your Clever House account upon receipt and inspection of the returned item.

We're Here to Help!

If you have any questions, please don't hesitate to contact our support team at support@cleverhouseonline.com.au